Legal information and T&C (terms and conditions) for the Website

Legal information

The website (hereinafter the “Website”) is published and managed by the Agence du Numérique (hereinafter “AdN”), whose legal information is as follows:

Any questions or suggestions about the Website can be sent to AdN via the address .

Terms and Conditions for using the website (T&C)

1. Acceptance of these terms and conditions

Use of this Website is subject to compliance with the general terms and conditions described below. By accessing this Website, you declare that you are familiar with and have unreservedly accepted these terms and conditions.

2. General information

The information appearing on this Website or on the websites of Walloon public departments is, unless explicitly specified otherwise, general in nature. As a result it does not relate to specific or personal situations, and it cannot be regarded as legal, professional or personal advice for the user. If you need personal or specific advice you should consult the relevant departments of the Walloon authorities.

3. Unavailability of and changes to the Website

The AdN cannot guarantee that the Website will not suffer any disruptions or be affected by other technical problems. The content of the Website (including hypertext links) may be adapted, modified, added to or removed at any time, and the Site may also become temporarily or permanently unavailable, without any announcement or communication of any kind.

4. Quality of the information and service

The AdN takes great care when it comes to managing this Website, but it can cannot guarantee that the information provided is complete, correct, exhaustive or suitable.

The information and documents available on or via the Website cannot be regarded as an authentic reproduction of officially adopted texts. For information and documents subject to official publication, only texts published in the Moniteur Belge are valid.

The AdN is in no way responsible for hypertext links on the Website pointing users to other websites.

The Website may also allow you to interact with other users, to some extent. The AdN does not carry out any a priori checks on this interaction and is in no way responsible for such interaction or for the information exchanged. In this respect, it merely acts as a host.

5. Limitation of liability

The AdN accepts no responsibility for how the content of this Website is used. Among others, the AdN cannot be held responsible for any direct or indirect damage resulting from using the Website or the information available on or via the Website, including, but not limited to, any loss, interruption to work or activities, damage to programmes or data on the user’s IT system or equipment and software, whether by virtue of a contract, civil law or any other doctrine, whether or not the AdN is informed of the occurrence of such damage. Your only means of redress is not to use the Website.

6. Notifications in the event of an error or breach

If any errors, failures, misuse or breaches are identified relating to the content of the Website and the information provided therein, the AdN will do everything it can to rectify the situation as quickly as possible as soon as it finds out about it.

If you notice any errors, failures, misuse or breaches, you can get in touch with the AdN by using the contact details mentioned below in the “Legal information” section. Similarly, if you feel that your rights have not been respected, please notify the AdN with information about your rights and how they have not been respected.

Any such message can be sent to .

7. Intellectual property rights

The text, layout, illustrations, images, sounds, style guides, software applications and other elements that make up the Website or are accessible on it (hereinafter “Protected Content”) may, among other things, be protected by copyright or, as far as databases are concerned, by a specific right.

All of these elements belong to the Agence du Numérique (AdN) or, if applicable, third parties by whom the Agence du Numérique (AdN) has been given the necessary permissions if required by law.

Unless otherwise specified, any reproduction of Protected Content, as well as all forms of use and communication to the public of such content are prohibited without prior authorisation.

8. Creating hyperlinks to the Website

We are happy for links pointing to the Website’s homepage or any other content of the Website to be created without permission. However, the use of any techniques designed to include all or part of the portal site in a website where the exact origin is masked, even if only partly, or in a way that might cause confusion about the origin of the information, such as framing or in-lining, does require prior authorisation.

Any such request should be sent to .

9. Privacy

In principle, access to the information available on or via the Website does not require the provision of any personal details (such as names, postal addresses, email addresses etc.).


  • The Website automatically collects and processes certain connection data (IP address, date and time site was accessed, pages viewed, type of browser used, operating system and/or platform installed on the PC, search engine, keywords used to find the site, files downloaded).
  • In order to obtain certain additional services, the user may be asked to provide some personal details, essentially contact details.
  • Certain sections of the Website refer to companies (including, among others, events, news, business reports etc. where some personal details may appear.

In such cases, these details are included in our databases and are processed in accordance with the provisions of the law of 8 December 1992 on processing personal information, and according to our privacy policy, available by following this LINK, and with which you declare you are familiar and whose content you have accepted.

Our Website also uses cookies in accordance with our cookies policy, available by following this LINK, and with which you declare you are familiar and whose content you have accepted.

10. Guidelines for using the Website’s electronic messages

The electronic messaging accounts provided are managed by the Communication Department of the Agence du Numérique (AdN). This free service is offered without any guarantee and without invoking AdN’s liability.

The answers provided to your questions are of a general nature, and their purpose is to direct you to the information available on public websites, or to the relevant departments of the public authorities. These departments are the only people authorised to make decisions about certain situations (see also the Legal section).

The answers given cannot be regarded as legal, professional or personal advice for the user. They respect the principle of equality and are neutral in form and content. No commercial information can be communicated.

The Agence du Numérique (AdN) has no control over the content of external public websites to which it directs users, or over the content and time taken for external departments to provide responses. Good manners are essential. We strive to respond politely to all questions unless they contain abusive, racist, xenophobic or in general illegal sentiments, or are sent out as automated messages. Political messages are directed to the websites run by the Government or the relevant Minister. Attachments suspected of containing a virus will not be opened. If you have any questions about the content or scope of these guidelines, please do not hesitate to include them in your message.

11. Jurisdiction and applicable law

The provisions of these terms and conditions apply and, if relevant, should be interpreted as being valid and applicable by virtue of the applicable law.

If a provision is regarded as being totally or partially invalid, illegal or unenforceable, the other provisions and terms and conditions will not be affected and will remain in full force and effect. Furthermore, in this case, the relevant provision or its invalid, illegal or unenforceable part will be replaced with a new valid provision, whose effects correspond as closely as possible to the objectives of the provision that it replaces.

These terms and conditions are subject to Belgian legislation.

In the event of a dispute, the courts of Namur (Belgium) will have jurisdiction.